Payment Policy

About Credit/Debit Card

To keep expectations clear, with the fulfillment point kept unambiguous, transactions are denominated in USD, with secure checkout accepting Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover as available for the order.

For clarity, with the operating boundary stated upfront, nuby relies on encrypted Shopify and payment-provider processing and does not keep the full account number or card security code. Authorization, verification, holds, and declines remain subject to the issuer's requirements.

From a customer-service perspective, with the relevant customer choice preserved, customers must submit correct billing and contact information. We can review or cancel a transaction that is unauthorized or presents significant fraud risk, while tax is charged only as required by applicable law.

Within this policy, with the available remedy stated clearly, the original payment account receives every approved refund, with issuer processing commonly taking 5-10 business days after the credit is released.

Payment assistance: support@nubybramble.shop or 610-804-6125, Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

Merchant Information
Brand/store name: nuby
Contact email: support@nubybramble.shop
Phone: 610-804-6125
Physical address: 1858 Carriage Ln, Appleton, Wisconsin, 54914, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York)